What Makes a Knowledge Management Software Tool the Best?
Look for a knowledge management tool that is simple to use, offers every feature you need to succeed along with smart settings and useful integrations. A good tool integrates seamlessly with third-party apps, provides a variety of customization options, and, most importantly, helps you create a knowledge base for both customers and employees effortlessly. See if it offers a Google-like search mechanism that empowers readers to find answers to their questions instantly, anytime, and from any device.
Knowledge, when managed effectively, works wonders for businesses. It helps in attracting and retaining customers, streamlining processes, enhancing employee productivity, team collaboration, and so on.
To be able to achieve this, you need a robust knowledge management tool, and with a slew of options available online, making a choice becomes all the more difficult.
To make your job easier, we’ve compiled a list of some of the best knowledge base software for 2020.
The table below comprises the major features of the best knowledge management tools, which are explained along with their pricing, right after the table.
Top 20 Knowledge Management Software and Their Key Features:
- Seamless search experience
- Share information in multiple formats
- Identify improvement areas with feedback loops
- Lightening-fast search
- Centralized knowledge management
- Reduce knowledge loss
- Write and edit content easily with WYSIWYG editor
- Create levels & hierarchies to stay organized
- Create rules to determine access levels
- Organize information into sections & subsections
- Write, edit, and delete articles easily
- Add images, & videos to your knowledge base
- Control which articles are displayed to readers
- Add images, videos, CTA etc to knowledge base
- Brand your knowledge base the way you want
- Edit knowledge base articles with WYSIWYG editor
- Create categories & sections to structure your content
- Optimize your content for search engines
- Make your knowledge base SEO-ready
- Create multi-brand help centers
- Customize your self-service portal with HTML & CSS
- Build content & upload multimedia
- Import Google Docs directly to your knowledge base
- Control who can access your knowledge base
- Ready-made templates to create a knowledge base
- Help your teams navigate smoothly
- Group relevant pages & provide easy access
- Write and edit with smart knowledge editor
- Identify improvement areas in your knowledge base
- Provide readers with a smooth search experience
- Create and edit content easily
- Make your content responsive for multiple devices
- Identify improvement areas and make relevant changes
- Create content in any language
- Keep your knowledge base private or public
- Control who can or cannot access your knowledge base
- Create an SEO-friendly knowledge base
- Cater to a global audience
- Create and manage content for multiple products
- Auto-create pages with its ready-to-use templates
- Index your knowledge base content
- Set permissions and access to your content
- Feed your library with relevant information
- Monitor knowledge base performance
- Customize your knowledge base the way you want
- Uninterrupted search experience
- Powerful and easy editing options
- Identify what users are searching for
- Save multiple versions of your knowledge base
- Work collaboratively to write and review articles
- Get suitable article suggestions as you start typing
- Works on multiple devices
- Optimize content for search engines
- Customize knowledge base content with CSS
- Provide relevant information to readers
- Create custom workflows to ensure content accuracy
- Track and analyze user feedback
Let’s now look at the individual features and pricing of these knowledge management tools in detail.
Its powerful search system, authoring, publishing and customization options, user management, and collaboration features work together to give you an exceptional experience. Besides teaming well with third-party tools like Zendesk, Freshdesk, Wufoo, and more, the tool works smoothly with ProProfs Chat and Helpdesk.
Trusted by a large number of businesses globally, the software caters to various industries such as Technology, Logistics, E-Commerce, Healthcare, Manufacturing, and more. Acer, Duracell, Adobe, Nissan, and Hoopla, are some of the popular brands that use ProProfs Knowledge Base software to achieve their organizational goals.
The tool equips you with everything you need to reduce customer support tickets, increasing collaboration at the workplace, and inducting new employees into your organization.
Write, edit, and upload files easily with MS Word-like editor. Add images and videos easily to your knowledge base.
A wide range of beautiful templates to help you get started.
View and access knowledge base on laptops, tablets, or smartphones 24/7.
Add your brand name and logo easily to your knowledge base. Pick from your favorite fonts, colors, and themes to match your brand.
Get actionable insights into the performance of your knowledge base.
Google-like search mechanism for a seamless search experience
Keep your knowledge base secure with password & privacy controls.
Assign roles and set permissions for different users. Grant or revoke access anytime you want.
Cater to your global audience by creating documentation in multiple languages.
Set rules and conditions to hide or display content. Save these rule sets to use across multiple sites.
Deleted an article or page by mistake? Vault helps you recover deleted content easily so that no important information is lost.
Integrates seamlessly with third-party tools such as Zendesk, Salesforce Desk, Wufoo, and Google Analytics along with its sibling tools such as ProProfs Chat and Help Desk. 100+ settings to configure the tool the way you want.
Why Use ProProfs Knowledge Base Software?
Having gained the trust of the top global brands, Bloomfire has become a household name in the business ecosystem. It offers an AI-powered solution that further contributes to delivering you a stellar experience.
AI-powered search engine indexes content, providing you with the right help at the right time.
Share information in a combination of texts, charts, videos, images, and audios.
Identify gaps, spot areas of improvement, and much more to improve your knowledge base content.
Create and manage content at a central location.
Capture knowledge from employees who are about to leave and reduce knowledge loss.
Enable your teams to find information instantly.
Whatever your requirement is – internal knowledge base, self-service help site, FAQs & external knowledge base or software documentation – KnowledgeOwl has it sorted for you. With its world-class support and professionalism that runs in its veins, KnowledgeOwl is the perfect solution for all your knowledge management needs.
Write and edit content easily with the help of this tool.
Save content automatically and recover it anytime you want.
Set restrictions and control which group can access your articles.
Create levels and hierarchies to keep your content organized.
Write, edit, and delete articles easily.
Organize information into sections and subsections.
Add images, and videos easily to your knowledge base.
The tool helps you cater to a global audience and provide them a personalized self-service experience.
Control which articles are displayed to readers.
Serve your global audience by creating articles in various languages.
Customize by using the right color, logo, domain, headers, and more, to match your brand.
Identify what’s working and what’s not to improve your knowledge base articles, with the built-in feedback loops provided by Intercom.
Add images, videos, CTA buttons, and more to your knowledge base.
Loaded with unique features, settings, and integrations, the software works best for providing instant self-service to customers. It offers a complete, end-to-end solution for customer support.
HelpCrunch’s knowledge base software is still developing and will be coming up with more advanced features soon.
Write and edit content easily with this powerful editor.
Create categories and sections to build a well-structured knowledge base and get an overview of how it performs.
Enable customers and teams to find what they are searching for with smart content suggestions.
Get information on failed search queries and customer reactions to your articles.
Best suited for customer-focused businesses, the software enables companies to involve customers and allow them to share ideas and answer questions on a centralized platform.
Create different help centers for all your brands and give them a unique look.
Take full control of who can share data.
Map your knowledge base to your domain and let it reflect your brand.
Make your knowledge base SEO-ready by including the right keywords, meta titles, and descriptions.
Track engagement and search patterns of your customers with built-in reports.
Provide relevant content suggestions to agents while they start searching for information.
Customize your self-service portal with HTML and CSS
Its WYSIWYG editor helps you build content and upload multimedia.
Keep track of who can access your knowledge base.
Import Google Docs directly to your knowledge base and add existing content easily.
Use customizable themes and give a beautiful look to your knowledge base.
Get ready-made templates, put all your content in a pre-defined format, and get started.
Besides including meeting notes, marketing plans, HR policies, etc., you can also add images, videos, and gifs to enhance engagement.
Help your teams navigate smoothly.
Group relevant pages and facilitate easy access.
Allow your teams to edit pages together and give feedback by adding comments.
Intuitive and dynamic, it serves diverse industries, including construction, insurance, finance, professional services, retail, technology, and many more. The software is designed to provide your workforce with a supreme knowledge management experience.
Provide your teams with a reference library and help them find the right information instantly.
Create and edit content easily.
Identify improvement areas and make relevant changes to your knowledge base content.
Make your content responsive for multiple devices and allow your team to access information even when they are offline.
Feature-rich and supported by powerful technology, Helprace is undoubtedly leading the pack when it comes to knowledge management tools.
Create content in any language.
Control who can access your knowledge base.
Keep your knowledge base completely private, or limit its access to a specific group of people.
Your work will be auto-saved as you work on the content.
Help your customers help themselves anytime they want.
Translate your content into multiple languages to serve your globally-dispersed customer base.
Create a knowledge base that search engines can find easily.
Embed your self-service knowledge base into your website and provide visitors a direct channel to find information.
Allow various individuals and teams to edit your knowledge base.
Auto-create pages with its ready-to-use templates.
Index your knowledge base content and make it easily searchable.
Set permissions so that only authorized users can access the content.
Feed your library with the most relevant information that can be of help to customers.
Customize and structure your knowledge base the way you want.
Track your knowledge base performance with the help of built-in reporting tools.
Its robust search functionality makes for a smooth search experience.
Write, edit, and style your content the way you want. You can even structure the content by segregating it into various categories.
Look out for what users are searching for, evaluate how much your articles impact them, and identify the articles most read by users.
Change the logo, colors, and fonts, of your knowledge base and make it yours.
Save multiple versions of pages and track the changes made to the document.
Get suitable article suggestions as you start typing a query.
Work collaboratively to write and review articles.
Adopt a hierarchy-based structure to manage your knowledge base effectively.
Write, edit, and style your content easily with its powerful editor.
Optimize your content for the search engines with its configurable SEO options.
Empower your customers to find information anytime, anywhere, while using any device.
Customize your entire knowledge base with its custom CSS feature.
Provide relevant information to readers and make their search easier.
Create custom workflows to ensure that the most accurate articles get published.
Track how your articles are utilized and analyze user feedback to improve your knowledge base.
Assign articles to different groups and give them ownership of managing and maintaining them.
Ready to Adopt the Best Knowledge Base Software?
- Now that you have a complete list of the 20 market-leading knowledge management software, it’s time to take the shot. When you have so many options, choosing one becomes difficult. You will find many tools with similar features, but if you do a little more research, you will realize that each tool is unique in its own right. So, don’t get overwhelmed. Identify your requirements and see which tool fits the bill.
- Buying a knowledge base tool is an investment that can propel your business towards growth. So, what are you waiting for? We’re here to help you take the plunge.
- Give us a call at our toll-free contact (855) 776-7763, and one of our human support team will help you make a wise choice.